Check-in and checkout

1. Check-inBetween 16:00 and 20:00
2. Getting inSelf check-in with a lockbox
3. CheckoutFrom 10:00

House rules

• Up to 9 guests
• No smoking
• No pets

Issues - On arrival into the property, should you find anything broken, damaged or not working it is imperative you contact us immediately or within the first few hours on message with photographic evidence. The cleaner does a full check of the property when guests leave, to ensure that all items in the property, prior to your arrival are working and in good repair. This includes TV, oven, microwave, furniture, lamps, linen etc. Should you have any issues at all, please contact us immediately. If the cleaner points out anything is damaged, not working, broken or missing following your stay and this was not reported on arrival nor during your stay. The costs incurred for rectifying or replacing this, will be taken from your deposit. Emergencies - We have an out of hours emergency line between 5PM - 9AM, which can be provided upon request, please ONLY call this if there is an emergency during your booking. Cleaning Charge - The cleaning team is an integral part of our bookings; their work is vital to your experience as they create the first impression for your stay. We have an amazing team of cleaners, however, if you are not happy with the standard of cleanliness, please ensure you contact the team straight away, within a few hours of you checking in by email before 5pm or phone after 5pm as emails are not monitored, so we can act accordingly to ensure you remain satisfied and rectify any issues. We will not be able to do anything about any issues after your stay if not brought to our attention as per the terms above. If the apartment is not left in a respectable state at check out, resulting in excess cleaning. This extra cost will be taken from your deposit. Please leave the property in a state you would expect to find it. On departure, please make sure all of your rubbish is bagged up for the cleaners to take, including all fridge contents. If for any reason the cleaners have been delayed entering the property. This will result in a £24 fee taken from the deposit for the first hour, plus an additional £24 p/h thereafter. If the cleaner has to deal with body fluids such as faeces, vomit, urine, blood, etc during their clean from your departure, there will be a charge of £50 + VAT deducted from your damage deposit. Safety deposit - The deposit is your full liability for any damaged, lost or stolen items & as the booker, you take full responsibility for any damaged, lost or stolen items at the property. The cost for replacing / fixing anything will be taken from the deposit. If any of these items exceed the deposit amount, you are then liable for these extra costs. Any extra monies that are owed on top of the deposit, will be taken from the card details provided. If there is any smoking or use of narcotics in the property this will result in the full loss of your deposit. Please observe our house rules in the apartments, failure to abide by the rules can result in the loss of your deposit also. Please do not put any tape on the walls, as it can damage the wallpaper or scratch the paint, failure to do so will result in a charge from your deposit. Be respectful of noise when staying in our property as we have neighbours. Numerous noise complaints will also result in a loss of your deposit. We have a maximum capacity on all properties for health, fire and safety regulations. This is the maximum number of guests that can be booked for the property. If it is found there is more than the maximum capacity within the property, then this will also result in loss of your deposit. Please note, if there is anything we as a management company need to take action on such as damages, stolen items, noise complaints etc this will also result in an additional admin fee for dealing with this which is charged at an hourly rate of £20 +VAT where applicable. Please note, the deposit gets refunded the next working day after your departure and can take up to 5 working days to go back into your bank, depending on who you are with. If we have charged your deposit and is shown as pending on your account, once cancelled this will no longer show on your account. If you pay your deposit via our payment portal, we will refund the money and this will be shown as returned. If you do not hear from us regarding the deposit, that means everything was ok! Noise Complaints - If you experience any disturbance from other guests during your stay, please don’t hesitate to contact us so we can take prompt action. To ensure a comfortable and respectful environment for all our guests and neighbours, we ask that you keep noise levels to a minimum at all times, especially during our designated quiet hours between 11:00 PM and 7:00 AM. Before 11:00 PM, if we receive noise complaints from neighbouring properties, you will be issued up to three warnings. If the noise continues after the third warning, your booking will be terminated, and you will be required to vacate the property. In this case, the full damage deposit will be retained, and no refund for the reservation or deposit will be provided. During quiet hours (11:00 PM – 7:00 AM), only one warning will be given following a noise complaint. If the noise persists after this warning, your stay will be immediately terminated, and you will be evicted from the property. Again, the full damage deposit will be forfeited and no refund for the reservation or deposit will be provided. Additionally, any noise complaints received between the hours of 11:00 PM and 7:00 AM will automatically incur a £60 + VAT admin fee, which will be deducted from your damage deposit. This charge covers the costs associated with our out-of-hours team addressing the issue

Cancellation policy

Strict

1. Free cancellationFor 24 hours after booking
2. 50% refundIf you cancel 7+ days before check-in
3. No refundIf you cancel less than 7 days before check-in