Reporting a problem with your stay
Something not right at the place? Tell us from your trip and we’ll help.
- 1Go to Trips and open the booking.
- 2Select Report an issue and tell us what’s wrong. Add photos if you can.
If the place isn’t as described, tell us within 24 hours of checking in. We contact the host straight away, and where the listing was wrong we look at a partial refund or finding you somewhere else to stay.
For something urgent, like being unable to get in, call us so we can help straight away.
In an emergency
If you’re in danger, contact your local emergency services first.
Updated 24 September 2026
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