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Finding your reservation detailsTrips has each booking’s dates, address, payment and host details.How requests workYour request goes to hosts within 15 miles, and they reply with offers for you to choose from.Accepting an offerAccept the offer you want and pay to book it.Cancelling a bookingCancel from your trip, and see what you’d get back before you confirm.
Ways to payPay in full, pay half now, or pay monthly for long stays. Card, Apple Pay, Google Pay and Klarna.Verifying your identityVerify your ID so hosts know who they’re welcoming.Messaging your hostTalk to your host on Nezt about arrival, your stay or anything you need.Reporting a problem with your staySomething not right at the place? Tell us from your trip and we’ll help.
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