Maija
March 2026
We had booked an apartment weeks ahead of arrival date. We had a long drive from Scotland to Leeds and when we got there I was unable to use the check-in instructions I’d printed off as the apparently there had been a mix up with the booking so when I logged into the Airb&b app to contact the host he had moved us apartment but it had not been cleaned. The bathroom sink was dirty, it had not been hoovered. It lacked the basic amenities like toilet roll and kitchen towel. The fire stick was also missing from the tv and the oven tray was thick with old grease. Despite booking for 2 people we only had 1 coffee mug provided. I contacted the host who promised to send a cleaner the next day but no cleaner ever arrived. I contacted the host several times to complain and they always look several hours to reply. We ended up requesting a refund and moving to a different apartment with a different host. The refund was requested through Airb&b customer service after no response from the host
