Cancelling a booking as a host

Cancelling lets a guest down, so only cancel if you really have to. If you do:

1. 1Go to your bookings and open the reservation.
2. 2Choose to cancel, pick the reason — the property is unavailable, urgent maintenance or a safety issue, an emergency, a calendar conflict or another reason — and add any details for the guest and our team.
3. 3Check what will happen, then confirm. This can’t be undone.

What happens next

• The guest is told straight away.
• Any payments the guest still had to make, and payouts you haven’t received yet, are cancelled.
• The dates open up again in your calendar.