If your host cancels

Hosts occasionally have to cancel — for example if the place becomes unavailable or needs urgent repairs. They have to give a reason, and if yours cancels you’re told straight away and the booking shows as cancelled in Trips.

Any payments that hadn’t been taken yet, like later monthly payments, are cancelled. Contact us about a refund of what you’ve already paid — and if you still need somewhere, send a request and hosts nearby will come back to you.