Refunds
How refunds work after you cancel, and where they’re paid.
When you cancel, our team reviews the booking and refunds what’s due under its cancellation policy to the way you paid.
Approved refunds go back to the card you paid with and take 5–10 business days to appear. The exact timing is down to your bank, so check your statement first if it’s taking longer, then get in touch.
Something went wrong with your stay, or you think you’re owed more? Contact us with your booking details and we’ll look into it.
Updated 24 September 2026
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