Check-in and checkout

1. Check-inBetween 15:30 and 20:00
2. CheckoutBy 11:00

House rules

• Up to 10 guests
• No smoking
• No pets

House rules ; Please bear in mind that the following house rules are to create an enjoyable atmosphere for everyone and to maintain the quality and standard of our apartments and service. These house rules are not aimed at the majority who will peacefully and respectfully enjoy our apartments. We have put significant work into creating a great space for you to enjoy and we politely request your respect. 1. Strictly no parties. We do not tolerate misuse of the property for excessive noise and/or partying. We will promptly be made aware of any excessive noise and Security will be called out to the property without hesitation to remove guest/s. The full security deposit will be charged against the removed guest/s. 2. Please respect neighbouring houses with quiet enjoyment between 10 pm and 8 am. 3. Shoes are strictly prohibited upstairs. Please ensure that you leave your shoes downstairs, beyond the stairs. 4. Pets are allowed with prior written approval from Management. We kindly request that you use the pet gate to ensure they are not left unattended upstairs. 5. We require a fully refundable security deposit (£300) to protect against damage. Should the damages done to the apartment exceed the security deposit, you will be called by our organization and will be charged the exceeding amount. A complete breakdown of the extra charges will be sent to you afterwards. 6. Guests will ensure they take photos during check-in of any existing damage if they are concerned that it may affect their security deposit and should message us on the day of check-in to us on booking platform. If photos are not received, any new damage (holes or dents in walls/spillages on fabric throughout the apartment/damage to electrical goods/fixtures/fittings/flooring/surfaces etc.) discovered post check-out will be charged against the security deposit. 7. No smoking under any conditions. You will be charged £400 if the smell of cigarette smoke or evidence of smoking (cigarette butts, ash etc.) and/or other illegal substances is found after your stay. If smoking within the apartment/building is discovered during your stay, you will be tasked to leave the apartment without any refund. If you are a smoker, please ensure that smoking takes place in the garden. Any tampering with the smoke alarm will result in us claiming the whole security deposit. Please refrain from disposing of cigarette butts in the house bins. Instead, kindly retain them in the garden and dispose of them in the main bins located in the parking area. 8. Please take care of your keys. Lost/unreturned keys will be charged out at £300 due to the requirement of changing locks for security reasons. 9. Check-out and check-in times are 11:00 AM and 3:30 PM, respectively. We will not accommodate any late check-ins or check-outs. If you check out late, you will be charged for an additional night against your security deposit. Our check-in time is from 3:30 PM to 8:00 PM only to ensure that our Guest Management Team can assist with any queries as the office closing time is at 08:00 pm. If you do check-in after 08:00 pm, unfortunately, our Guest Management Team will be unable to assist and we would require all guests to thoroughly read through their check-in instructions. 10. Please check out before 11:00 AM to avoid a late check-out charge at your security deposit of £30 for the first hour and £20 per hour following. 11. Should you wish to extend your stay, please do not hesitate to contact us before 6:00 PM the day before your departure date to avoid a late extension request charge of £25. 12. Age restrictions. The minimum age for check-in is 22. Children of any age are only allowed to stay if they are accompanied by a responsible adult or carer. 13. Injuries and lost items. The host takes no responsibility for any injuries that guests might have caused to themselves during their stay in the apartment. Please call an ambulance on 999 for any emergencies. Guests are obliged to keep their belongings and valuables safe and must always lock the door when leaving the apartment or for the night. We take no responsibility for any lost items caused by neglect by any guest. List of additional fees and penalties Additional cleaning upon departure £250 Evidence of smoking £400 Daily maid service with linen change £30 for 1 bedroom £40 for 2 bedroom £50 for 3 bedroom £60 for 4 bedroom £70 for 5 bedroom £20 per pet per reservation Loss or damages Depending on the amount of the loss and/or damage Failing to pay any additional charges: £50 Calling after 6:00 PM for an extension: £50 Shoe prints upstairs: £150 Not leaving keys in the designated location specified in the check-in and check-out instructions upon checkout: £100 £300 Loss of key £200 for an emergency callout for an emergency locksmith £70 for an unrequired callout £70 for an unrequired maintenance callout. Late Checkout: £30 for the first hour plus £20 every following hour Check-out after 11:00 AM

Cancellation policy

Flexible

1. Free cancellationFor 24 hours after booking
2. Full refundIf you cancel 48+ hours before check-in
3. No refundIf you cancel less than 48 hours before check-in